Logistics Account Manager
Atlanta, GA
Full Time
Mid Level
The Logistics Account Manager builds and maintains strong customer relationships through daily account management and proactive support. This role ensures customers receive timely, cost-effective service while identifying opportunities for upsell, and cross sell, in partnership with the sales team. This role also collaborates with internal teams to improve service and drive customer success.
JOB RESPONSIBILITIES
• Build and maintain relationships with customers through daily account management activities and proactive assessment of partnership opportunities.
• Efficiently manage inquiries and requests from customers, ensuring they receive services that are within their budget and meet their needs.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Help determine pricing schedules for quotes, promotions, and negotiations.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Prepare for and participate in regular customer business reviews in coordination with logistics sales team.
• Generate progress reports for clients and senior leaders within the organization.
• Embody Reibus values and build trust with our customer network and carrier partners ensuring that we uphold our commitment to service to them.
CRITICAL COMPETENCIES
• Customer focus: Resolute focus on needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs.
• Strategic Thinking: Ability to leverage customer relationships and customer needs to create value for all parties involved.
• Drive and follow-through: Strong bias to action, organization, and learning, especially when faced with unique challenges and opportunities.
• Agility: Resourceful, resilient, and proactive in fast-paced environments. Able to seamlessly alternate between various tasks and roll with the punches when things change.
• Collaboration: Assertive with humility—able to lead change in a positive way, and always professional under pressure whether engaging with clients or colleagues.
PREFERRED BACKGROUND & SKILLS
• 3-5 years in Logistics Sales Preferred.
• Self-motivated individual with proven issue resolution skills.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong attention to detail and proven ability to multitask.
• Excellent communication and interpersonal skills, both written and verbal.
• Competitive spirit that drives you to be the best.
• Bachelor's degree preferred.
JOB RESPONSIBILITIES
• Build and maintain relationships with customers through daily account management activities and proactive assessment of partnership opportunities.
• Efficiently manage inquiries and requests from customers, ensuring they receive services that are within their budget and meet their needs.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Help determine pricing schedules for quotes, promotions, and negotiations.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Prepare for and participate in regular customer business reviews in coordination with logistics sales team.
• Generate progress reports for clients and senior leaders within the organization.
• Embody Reibus values and build trust with our customer network and carrier partners ensuring that we uphold our commitment to service to them.
CRITICAL COMPETENCIES
• Customer focus: Resolute focus on needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs.
• Strategic Thinking: Ability to leverage customer relationships and customer needs to create value for all parties involved.
• Drive and follow-through: Strong bias to action, organization, and learning, especially when faced with unique challenges and opportunities.
• Agility: Resourceful, resilient, and proactive in fast-paced environments. Able to seamlessly alternate between various tasks and roll with the punches when things change.
• Collaboration: Assertive with humility—able to lead change in a positive way, and always professional under pressure whether engaging with clients or colleagues.
PREFERRED BACKGROUND & SKILLS
• 3-5 years in Logistics Sales Preferred.
• Self-motivated individual with proven issue resolution skills.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong attention to detail and proven ability to multitask.
• Excellent communication and interpersonal skills, both written and verbal.
• Competitive spirit that drives you to be the best.
• Bachelor's degree preferred.
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